What can we help you with?
Choose the route that fits your question. Keep account conversations in your workspace, or reach us here for sales, integration and security questions.
Which channel to use
Pick the address that matches your question. If you are unsure, use the form or the general address.
Sales
Volume above the largest published pack, committed terms, invoicing and procurement. Published rates run from $0.40 per 1,000 solves down to $0.075 at volume, and the pricing page shows the whole curve — so this is the right channel when the answer is not already on it.
Security and abuse
Vulnerability reports and reports of the service being used against a target its operator did not authorise. What we will and will not clear is set out in the acceptable use policy. Include the affected target and enough detail to understand the report.
General
Everything else — whether a specific gate is in scope, what a response field means, or whether the thing you are looking at is Turnstile at all. The API reference answers most of these faster than we can, and the error index covers the codes.
Before you write
Two things make a reply useful instead of a round trip. If you already have an API key,open a support ticket for workspace-specific questions. If a specific solve failed, include its solve ID when available, the endpoint and the error code. Keep API keys, passwords and payment details out of your message.
For anything time-sensitive, check the status page first. It is where we publish current service information and incidents. Changes to the service itself are dated in the changelog.
Can't access your account? The public form and direct email channels remain available without signing in. Describe the access problem and the email associated with your account.
Before sharing account or business information, review how we handle personal data in the Privacy Policy. Questions about the agreement for using the API or dashboard? Refer to the Terms of Service and include the relevant section in your message.